To view its contents, you need to firstly decompress it. Dropbox Sign in. Dropbox Preferences. Dropbox Preferences Selective Sync. Tips: If you have been using Dropbox app but have not synced the target files before, you can select them to sync now. If you do not want these files to keep synced to local in the future, you can unselect them when they finish.
Dropbox Selective Sync Unable to Connect. Create an account. Add Dropbox. Dropbox in MultCloud. Transfer Dropbox to Google Drive. If you do not want to transfer whole Dropbox to Google Drive, you can select folders you want to migrate as the source while creating the task. Last night after I posted my original message, prior to posting the message all folders failed , I tried downloading folders again starting with the 9GB one.
It failed the first try and then the second try it worked. I then went to grab other folders, GB in size, and I was able to successfully get six folders before the failures started happening again.
I kept trying to get the failed ones to no avail so I gave up and went to bed. I have a gbps download connection to the internet so my connection is not the problem. The issue seems to be Dropbox's compression process, sometimes it works sometimes it doesn't.
Like I stated in my first post, I never have this issue when downloading folders from Google Drive. Google's compression proccess does it differently than Dropbox, instead of trying to do one zip file that starts downloading immediately, it prepares the folder by compressing to a zip file before the download starts.
Depending on the size of the folder it will create more than one zip file for a single folder. I don't want to use the Dropbox app because I want to get my files manually and have them go to specific locations on my PC's drives. This should work every time since customers pay annually for this product. Thank you for reporting this problem to us. We're aware of issues currently affecting downloads of large files and folders from the website, and our engineering team are investigating the root cause of this problem.
As a workaround for downloading your files from the website while we work on fixing this, you can download the desktop client and use Selective Sync to only sync down the folders you require. Apologies for the frustration caused by this issue, once I have more information on a fix I'll loop back here and update. Thanks for the reply Frank. I hope your team can correct this issue. I will try the app but it is not something I really wanted to do. Also I have posted a reply to Agent Jay a couple of times.
It seems to keep disappearing. If the Dropbox desktop app is on an external hard drive, check your connection. If you have your Dropbox folder on an external hard drive, make sure the external hard drive is connected and recognized by your computer.
If it is, contact support. Uninstall and reinstall the Dropbox desktop app. Uninstall and reinstall the Dropbox desktop app on your computer. Learn how to uninstall the Dropbox desktop app on Mac, Windows, and Linux.
Then, reinstall the Dropbox desktop app. These include:. Make sure Dropbox supports your device and operating system. Some applications automatically save your changes back to Dropbox, while others need to be saved back manually. You may also have saved it somewhere else on your computer. Search your computer for the file with the search bar in your taskbar Windows or Spotlight in your menu bar Mac.
If the file has a lock icon on it instead, that means that it was locked using Dropbox. If so, please give it a Like below. Still stuck? Ask me a question! View solution in original post. Hi there katielouiserose , sorry to hear that you're also having trouble with downloading your file.
I'm also experiencing this problem on my laptop. It's a video file shared with me. I can view it fine inside Dropbox. I click the ellipsis, download, and end up with an mpeg4 file that Quicktime says is unviewable.
Adobe Premiere says the codec is unsupported. Hi there roseponnekanti , thanks for nudging us on this discussion. Out of curiosity, have you tried downloading the file from another browser? Do you get the same behavior if you do? Videos uploaded after processing with iMovie now will not download. I have tried the ellipse and clicking on the 3 dots methods as well as clicking on the file on my device to download.
In all cases, the download appears to stsrt but fails just before completing. Thank you for the reply, Rich. I've been drag-and-dropping the files onto the web interface. Work Smarter with Dropbox The way we work is changing.
Sound good? Let's get started. Who's talking. Top contributors to this post Brian T. Rich Super User II. Need more support? Hi there! If you found the answer to your question, please 'like' the post to say thanks to the user!
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